FREQUENTLY ASKED QUESTIONS

Answers to Frequently Asked Questions

1. For an Employer, what is the general process to use the OpenElevator platform?

After signing up to create the Admin account, you can setup your company profile, add more users (e.g. Hiring Managers or Support Users) or immediately start creating and posting positions. Once a position is published and candidates have applied, you can easily review, sort and select the applicants you want to interview in person. After you have found your ideal candidate, the position can be unpublished and the remaining candidates can be informed that the position has been filled. The platform is designed to make talent selection as easy and convenient for you as possible.

2. For the company Environment sections, what is the easiest way to add any picture without compressing or resizing?

You can upload maximum file size of 2 MB, with maximum resolution of 1700x1700 pixels. If your picture is bigger, you can simply take a screen shot and upload it.

3. Can the Administration contact for the Employer account be changed?

Yes. Please contact us with the following information::
a) the existing Administration account holder’s First and Last Name and email address and
b) the new Administration account holder’s First and Last Name and email address.

We will contact you for verification and then update the Administration account accordingly.

4. Who can create or edit the Employer profile?

Only the Administration account holder can create and edit the Employer profile. To identify your account Administrator, please view your “Existing Users” page.

5. How can I add or edit the company logo?

The logo can be added or edited on the profile page by the Administration account holder. To identify your account Administrator, please view your “Existing Users” page.

6. If my company is already using the OpenElevator platform, do I need to sign up?

No. Simply have anyone on the platform at your company add you to the platform. You will get an invitation via email after they have added you. If you need support connecting with an existing user at your company, please contact us.

7. Who is the Hiring Manager?

The Hiring Manager is the person to whom the new employee will report.

8. Who are the Support Users?

Support Users can be anyone that is not the Hiring Manager for the posted position. They are there to support in various capacities: from posting the position, selecting and/or reviewing the applications, to managing the application communication process.

9. Do I need to set up an account to publish the first free position?

Yes you need an account to publish a position. However, you are not asked to provide any payment information or obliged to use the service again in the future.

10. How do I pay for publishing a position?

When you click “PUBLISH” you will be guided through the payment process. The payment is processed though 2checkout Inc (see 2checkout.com). 2checkout is a PCI level-1 certified global payment platform that offers a three-tier defense strategy to identify and prevent fraudulent activity. For more information, see 2checkout.com.

11. How does billing cycle work?

You are guided through our payment process when you click to “PUBLISH” your position. You will be charged a monthly fee in advance of the month. You will automatically be charged for the next month at the end of the prior month. If you do not wish to pay the new fee, you will need to stop the publication of the position by clicking “UNPUBLISH” prior to the end of the current month.

12. Is my personal information kept private?

Yes. Please be assured that we take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy and Terms of Service in full.

13. What payment methods does OpenElevator accept and is it safe to use my credit card online?

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and Debit Cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by our payment processing partner 2checkout Inc. (see 2checkout.com). 2checkout is a PCI level-1 certified global payment platform that offers a three-tier defense strategy to identify and prevent fraudulent activity. For more information, see 2checkout.com

14. How much VAT will I have to pay?

VAT is charged to clients domiciled in Switzerland only. The current rate is 8% and is shown on your invoice/payment confirmation. Additionally, of course, you are fully responsible for reporting any taxes (VAT or other) according to your country of business and/or residence inline with local tax laws. OpenElevator takes no responsibility for tax reporting whatsoever on behalf of clients.

15. Can I edit an open position after I have published?

Yes. Published positions can be edited and saved anytime, with the exception of the Employer's Questions for the Candidates. The Employer's Questions for the Candidates cannot be edited once a position is published.